Getac Holdings Corporation

Getac Holdings annually engages in dialogue and negotiation with stakeholders to gather significant issues. Through an identification process, the company discerns sustainability issues impacting operations, finances, and stakeholders. Based on this assessment, it formulates sustainable development plans and goals. In 2023, the company identified 21 sustainability issues aligning with 14 GRI material topics and one customized topic, including newly added topics such as non-discrimination and energy (refer to page 18 for material topic list and topic boundaries compared to 2022). Following the PDCA management cycle, it proposes responses to each issue to mitigate negative impacts and enhance positive potentials, meeting stakeholder expectations and generating positive corporate outcomes.

Material Topic and Boundary

 

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Stakeholder Communications

 

Getac establish a systematic daily communication channel to engage with stakeholders and ensure that their perspectives on sustainability issues, both positive impacts and negative consequences, are fully considered throughout our sustainability initiatives. We constantly review and adjust our actions, maintaining timeliness in responding to stakeholders' concerns, to ensure that we uphold our commitment to sustainable responsibility. 

 

Stakeholder	Getac's Response Methods	Communication and Response
Customer	Customer service section on corporate website (immediately) Sales contract & Non-disclosure agreement(immediately) Telephone customer service hotline (immediately) Channel partner conference(periodically) Consumer service mailbox(immediately) Customer satisfaction survey	In response to customer sustainability initiatives, subsidiary Atemitech Corp. participated in the Ministry of Economic Affairs' "Low-Carbon Sustainable Supply Chain Integration Project," "Smart Circular Low-Carbon Supply Chain Management Promotion Project," and "Supply Chain Smart Circular Solution Evaluation Platform and Waste Management Guidance Project." In 2023, all significant subsidiaries conducted at least one customer satisfaction survey, achieving a response rate of 98.99%. The average customer satisfaction score was 93.58 points.
Supplier	Supplier visit (immediately) Supplier procurement contract(immediately) Supplier audit(annually) Supplier query mailbox (immediately) Supplier Conference（periodic）	We conduct an annual ESG self-assessment questionnaire for suppliers, achieving a response rate of 98.8% in 2023. A total of 171 suppliers participated in the 2023 stakeholder sustainability issues impact and influence questionnaire, with a 100% response rate. The proportion of global local procurement was 67.4% in 2023.
Employee	Performance appraisal (annually) Internal announcement (immediately) Employee meeting (annually) Labor management meeting/supervisor meeting/training (periodically) Education & Training (periodically) Employee consultation hotline (immediately)	In 2023, a total of seven subsidiaries conducted Employee Satisfaction Surveys, achieving an average response rate of 99.32% and an average satisfaction score of 87.5 points.​​​​
Shareholder	Shareholders' meeting/ investor conference (annually) One-on-One Investor Meetings Corporate website (immediately) Market observation post system (immediately) Investor query mailbox / hotline (immediately)	In 2023, a total of 28 press releases were issued in Taiwan, resulting in over 957 instances of exposure in Taiwan media.
Media	News releases (immediately) Press conferences (periodically) Spokesperson interviews (immediately) Posting of information on the corporate website (immediately) Line App Media Group (Immediately)	• The media is the bridge for transmission of information. They serve as a vital link for Getac to communicate with society. Ad hoc press releases and press conferences along with the timely disclosure of related information, Getac explains the company’s business development and targets. Public opinion is also collected for the reference of the management team. • In 2022, total exposure in Taiwan media reached 699 times.
Government Agencies	Official documents (immediately) Regulatory meetings and training Seminars(periodically)	In the 10th Corporate Governance Evaluation, Getac Hodlings ranked in the top 6-20% among listed companies. Subsidiary Getac Technology participated in the Ministry of Economic Affairs' Industrial Bureau's "Low-Carbon Transformation Promotion Project for the Electronics and Information Industry."
Bank	Daily business transactions (real-time) Annual credit limit renewal and extension (annually) Regular review of company bank account (irregular) Participation in seminars and briefings organized by banks (irregular) Arrangement of meetings between both parties based on business needs (irregular)	Getac Holdings and its subsidiaries Getac Technology and Atemitech Corp. have undertaken sustainable development fixed deposits with Far Eastern International Bank, contributing to sustainability efforts through support for green financial products
External Rating Agencies	Market research agency surveys (ad hoc) Participation in briefings for various awards (regular/ad hoc) Responses to surveys for various awards or research (regular/ad hoc)	Subsidiary Getac Technology received  the 'Best Companies to Work for in Asia’  by HR Asia for the third time. Subsidiary Getac Precision Technology Vietnam Co., Ltd was recognized as an "Outstanding Employer" in Bac Ninh Province, Vietnam. The Getac brand was named a global leader in IDC MarketScape's evaluations for rugged mobile devices, rugged tablets, and personal computers.

 

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CSR Contact Information

 

Investor Relations/Media Contact	Irene Sun Corporate Relations Dept Email：stocks@getac.com.tw
Stock Transfer Agent	CTBC Bank Address: 5F., No.83, Sec. 1, Chongqing S. Rd., Zhongzheng Dist., Taipei City 100, Taiwan (R.O.C.) TEL：+886-2-6636-5566 Website：https://www.ctbcbank.com
Employee consultation hotline	Human Resource Department Email：Speakout_Getac@getac.com.tw
Irregular Business Conduct Reporting	Lisa Kung Auditing Dept. Email：gthaudit@getac.com.tw
Vendor Relations	Frank Chen Purchasing Center Email：GetacVendor@getac.com.tw
Corporate Social Responsibility	Irene Sun Corporate Relations Dept Email：Getac.csr@getac.com.tw
Customer Service	Getac Technology Corporation https://www.getac.com/tw/contact/ Atemitech Corporation https://www.atemitech.com/cn/contact-us/ MPT Solution (Kunshan) https://www.mpt-solution.com/#/ContactUs MPT Solution (Suzhou) https://www.mpt-solution.com/#/ContactUs MPT Solution (Vietnam) https://www.mpt-solution.com/#/ContactUs Getac Precision Technology (Changshu) https://zh.getacauto.com/contact.aspx Getac Precision Technology Vietnam https://zh.getacauto.com/contact.aspx
Others	Email：stocks@getac.com.tw